Who we are

Who we are

Smart Processes Shpk specializes in consulting services across local government, education, health, social services, and digitalization. Our mission is to support public institutions in enhancing their services and optimizing management processes.


We integrate digital solutions to transform public services, offering e-government and e-transparency platforms that facilitate easier access for citizens and promote transparency in government operations. This approach fosters a more accountable and effective administration.

Our approach

Each project we undertake is tailored to meet the unique needs and challenges of our clients. We collaborate closely with institutions to understand their specific requirements and deliver customized solutions, leveraging modern methodologies and best practices. This strategy enables us to develop sustainable improvements in processes and services.

Why choose Smart Processes?